These terms govern the services Pixie Builds (pixiebuilds.com, based in the Czech Republic) provides to its clients. By engaging us you agree to them. They are written in plain language, but they are the actual terms of the working relationship.
1. Agreement
This agreement is between Pixie Builds and the contractor or business that engages us (the client). It takes effect when you accept a proposal or begin the work with us. The specific scope, plan, and start date of your engagement are confirmed in writing when you start, and those specifics sit alongside these general terms.
2. Scope of services
We provide done-for-you websites and local marketing for contractors. A typical engagement includes a custom website with a page for every town and service you cover, Google Business Profile management, automated review generation, directory citations, call and lead tracking with source attribution, and ongoing reporting and content updates. The exact scope is the package described on our services page unless we agree otherwise in writing.
3. Fees and payment
- Setup: a one-time $500 fee covering research, design, build, and launch. The setup fee is non-refundable.
- Quarterly plan: $1,500 per month, billed quarterly in advance at $4,500 per quarter.
- Annual plan: $1,250 per month, billed annually in advance at $15,000 per year.
Recurring fees are billed in advance for the chosen term and are non-refundable for the current term once it has started. Payment is made by card through Stripe or by bank transfer. Your domain registration (roughly $12 a year, in your own name) is the only cost outside the fee. Optional ad spend, if you ever choose to run ads, is separate and entirely yours. If an invoice is not paid when due, we may pause the service until the balance is cleared.
4. Term, renewal, and cancellation
There is no long-term lock-in. Your commitment runs one term at a time, a quarter on the quarterly plan or a year on the annual plan, and renews for the next term unless you give notice to cancel before it renews. Cancellation takes effect at the end of the term you have paid for. Once all fees for the current term are paid in full, your assets transfer to you as described in section 8.
5. Client responsibilities and approvals
To deliver on time we need you to provide content, photos, and business details; timely access to your domain registrar and Google Business Profile; accurate licensing and contact information; and timely approvals at the review points in a build. You are responsible for the accuracy and legality of the content and claims you give us to publish. Delays in providing these may push back launch and timelines.
6. Third-party services and authorizations
Delivery relies on third-party services including Google, Cloudflare, Stripe, and our call-tracking, review, and directory-listing providers. You authorize us to set up and manage the accounts needed to deliver the service on your behalf. We are not responsible for those providers' outages, pricing changes, or policy changes, though we will work to keep your service running through any of them.
7. Call recording and communications compliance
Where the service includes call tracking, calls to the tracked numbers may be recorded and stored so you can review lead quality. You are responsible for providing any legally required call-recording notice and for obtaining any consent that applies in your area, including any two-party-consent requirement. Review requests and other messages are sent only to your own past customers with whom you have an existing relationship, and you are responsible for the consent and relationship those messages rely on. We do not perform cold or unsolicited outreach to people who are not already your customers.
8. Intellectual property and ownership
On full payment of the fees due, you own your domain, your website, your Google Business Profile, every review on it, and your tracking numbers, and they transfer with you if you leave. Pixie Builds retains ownership of its own proprietary framework, templates, tooling, and internal processes, which are not transferred and remain ours to reuse across clients. We will only reference your work or anonymized results in a portfolio or marketing with your prior permission.
9. Confidentiality
Both sides keep each other's non-public information confidential. We do not disclose that you are a client, publish your name, or share your data or results without your permission, consistent with our Privacy Policy.
10. Data protection
Each party will comply with the data-protection laws that apply to it. Where we process personal data belonging to your customers and leads, we act as your processor and only on your documented instructions, as set out in our Privacy Policy. A Data Processing Agreement is available on request.
11. No guarantee of results; disclaimer of warranties
SEO, search rankings, call volume, and lead volume depend on your market, competition, pricing, and how you handle the leads we send, among other factors outside our control. We bring real work and a proven framework, but we do not and cannot guarantee specific rankings, traffic, lead counts, or revenue. The services are provided on an "as is" basis without warranty of any specific result.
12. Limitation of liability
To the extent permitted by law, our total liability for any claim arising from the services is limited to the fees you paid us for the term in which the claim arose. We are not liable for indirect or consequential losses such as lost profits or lost business.
13. Indemnification
You agree to indemnify and hold Pixie Builds harmless from claims arising out of content and materials you provide to us, any intellectual-property claim relating to those materials, and your own compliance obligations, including the call-recording and messaging-consent responsibilities described in section 7.
14. Force majeure
Neither party is liable for delays or failures caused by events beyond its reasonable control, such as outages of third-party providers, infrastructure failures, or other events that could not reasonably be prevented.
15. Changes to these terms
We may update these terms as our services change. The current version always lives at this URL with its last-updated date, and material changes will not apply retroactively to your current term.
16. Governing law and dispute resolution
These terms are governed by the laws of the Czech Republic and the European Union, and any dispute will be handled under that jurisdiction.
17. Severability and entire agreement
If any provision of these terms is found unenforceable, the rest remain in force. Together with the written specifics of your engagement, these terms are the entire agreement between us and replace any prior understanding on the same subject.
18. Contact
Questions about these terms? Email [email protected].